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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-25 of 35)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
May 25, 2022
Top Mortgage Origination Software
I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.
- Document management
- Integration with web and mobile app
- Integration with 3rd party service providers such as credit reporting, pricing engine, CRM
- Ability to have multiple loans open at the same time
- Multiple screens open at the same time
- Loan scenario comparison & borrower options presentation
- Low ability to check options without saving, as the file is being worked on
September 20, 2018
Paperless
Score 8 out of 10
Vetted Review
Verified User
Encompass is used by our Mortgage Production group, and it allows us to transition leads to funded loans paperless.
- We are able to create custom screens to tailor to individual personas; this keeps staff from needing to go to additional pages.
- We are looking at Consumer Connect; it isn't quite where we need it yet, but it is close.
- Consumer Connect needs detailed fees. These fees need to be dynamic based on user entries such as property type, property state, occupancy, etc.
- Releases seem to have a few unseen hiccups until clients start using it. Some of those have been basic functions.
- Items on the roadmap keep getting pushed, in some cases over 18 months.
February 19, 2018
Flexibility at a CO$T
Encompass is being used by the mortgage department and enables start to finish solutions from loan origination to delivery in to the secondary market.
- Encompass is very user friendly
- It’s a flexible LOS that can be set up to fit your business process and operation.
- There are a lot of helpful educational videos to get users started.
- Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
- A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.
February 15, 2018
The All Encompass(ing) Review
Score 9 out of 10
Vetted Review
Verified User
We use Encompass to originate, process and underwrite different types of mortgage loans. A majority of our organization utilizes Encompass in one way or another. It has helped us streamline our process from beginning to end and eliminate some errors that can happen when dealing with paper files.
- Streamline. Encompass helps us set up templates and pages/forms for different types of mortgages. Thus making it easier on our staff because they can choose the specific template to the loan product they are working with.
- Automation. Ellie Mae works hard to automate or utilize custom calculations whenever possible, which is wonderful, and can eliminate human error in some cases.
- Sometimes getting documents corrected or updated can be a lengthy and arduous process.
- Currently the alerts that fire in the system are all red, I think it would be beneficial to color code them so that the alerts that need to be handled right away stand out to users.
December 19, 2017
Encompass is the right tool to grow your business
We use Encompass from Ellie Mae for all of our residential mortgage lending. We lend in 38 states currently, and are merging with another bank that uses Encompass as well. We hope that the use of Encompass will allow for a seamless transition of mortgage operations during the merger. I have been working closely with the merger team to ensure that the services that we are utilizing will meet the needs of the borrowers and the needs of the direct users, the loan officers, to minimize effort and eliminate duplication. I look forward to telling you about our successes in 6 months time.
- The online app works well
- The integration with CBC Innovus and the automated underwriting is seamless
- The dashboard lets me see everything that is important to me
- My edited pipeline views are perfect for me and my team
- I want the HMDA data added to the online application
- I sometimes get booted off the system
- I would like the time stamp to always be the local time, instead of the server time zone
November 30, 2017
One Person’s Opinion
Encompass is our LOS system that this company has been using for the last 3 years. We currently utilize it from the beginning application stage through post-purchase / trailing documents.
- The robustness of the platform and the ability to customize the file flow to match an organization's particular structure is hands down the best I have ever used or seen.
- Without a strong Encompass admin, the setup and day to day support for your end users can become very daunting. But with the right people in place, there is almost nothing you can't get done.
- The support for construction loans and HELOC is lacking, though there are a few third-party companies (TPC) out there that do provide some options for plugins.
November 30, 2017
Encompass is a great mortgage tool
Score 10 out of 10
Vetted Review
Verified User
Our company switched over to Encompass 2 years ago and it was the best decision we ever made. The software is easy to work with and incredibly user-friendly. It helps us more efficiently process loans and has significantly increased our productivity. Not only does the system itself provide useful tools but the support that goes along with the software makes any questions that do arise easy to answer.
Ellie Mae has provided me with numerous learning opportunities to become better at my job and continues to support that learning on a consistent basis. Not only do the programs the house make doing my job easier, but they also help my company be more efficient and enables us to help more people achieve their dream of homeownership.
Ellie Mae has provided me with numerous learning opportunities to become better at my job and continues to support that learning on a consistent basis. Not only do the programs the house make doing my job easier, but they also help my company be more efficient and enables us to help more people achieve their dream of homeownership.
- Loan compliance is easy with the use of Mavent through Encompass
- Doc Solutions in Encompass is a great way to stay in compliance with all state regulations
- Navigation is very easy and intuitively obvious to the user
- It can be easy to over customize Encompass because of its flexibility
October 17, 2017
Great LOS at a great price and great features
Score 10 out of 10
Vetted Review
Verified User
We first started with Ellie Mae in 2004 with Contour and transitioned to Encompass. We are a small community bank with 25 users. We use a lot of the features/add-ons of Encompass for origination, closing, website, LO Connect, mortgage returns, Ellie Mae Pricing Engine and Mavent Compliance Service. The system is easy to use and between Mavent and the Business Rules, it keeps us compliant not just for TRID but also for HMDA and ensures a complete application to get loans to closing in 22-25 days or less. The electronic document management is awesome and the feature that allows you to directly print to the e-folder is a real timesaver. We have streamlined our processing for almost every service to one-click ordering which has allowed processors to handle larger volumes. I would highly recommend Encompass to any bank, mortgage company or mortgage broker. It is well worth the cost.
- Most of our loan officers work remotely and between Encompass and LO Connect, loan officers have status and information wherever and whenever they need it. Loan Officer Connect is a great sales tool.
- Mavent Compliance Software - this has helped our bank stay compliant. If an issue comes up, the Mavent report is easy to read and figure out the error so it can be fixed quickly.
- Integration between services - The transfer of data is flawless from credit report orders to automated underwriting to the pricing engine for the loan officers and ordering fraud reports, appraisals, flood certs, VOEs, VODs and titles for the processors.
- The ability to text the borrowers from within Encompass. Today's borrowers respond much more quickly to a text message than an email. If that feature was integrated into Encompass it would be a real timesaver.
- From an admin perspective, it would be nice if it were easier to set up new users. There are a lot steps to go through to make sure new users have access to what they need. Between the persona and the position assigned there seems to be some redundancy in the set up of users.
August 23, 2017
Mortgage Broker's Review
Loan Origination Software for an Arizona Licensed Mortgage Broker. Marketing prospective clients, Opening prospective loan file, Importing Credit Report and Liabilities for qualifying, Originating loan application, Sending the loan application for electronic signatures, Receiving signed electronic loan application back, Processing loan application. Clients upload their documents directly into Encompass 360 and get updates throughout the loan process.
- The closest to all in one loan origination software on the market
- Mortgage Broker LOS edition includes website with live mortgage rates
- Always has updated state and federal disclosures
- Great database for online do it yourself help
- No live phone support
- Catered for Banks, Savings & Loan, Mortgage Bankers
- You have to pay an hourly fee to get help setting up if you are a first time user with no previous Encompass 360 experience
May 19, 2017
A perspective from a former Admin
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for all aspects of the origination process, from taking a loan app, to underwriting, to post closing. It integrates with hundreds of vendors so that our users never have to leave the LOS. It allows a fair amount of automation and they are working every day to automate more functions. It allowed us to customize our workflows for our various channels of business as well.
- Easily self managed. A single user can administer the software.
- Mavent Compliance engine provides integrated assurance that files remain in compliance.
- Ability to customize workflows based on channel.
- Ability to customize input forms to match your business needs. You can completely customize your users experience with input forms.
- Customer support has improved but could still stand a little improvement.
- Updates to print forms lag behind edisclosed version.
- Direct access to database.
April 10, 2017
Encompass delivers!
Score 10 out of 10
Vetted Review
Verified User
We currently use Encompass for our whole organization, except for our reverse business. It allows us to originate compliant loans.
- Start to finish solution
- Allows us to automate and simplify the process for our users
- Piece of mind that our loans are originated compliantly
- More customization for integrated services
- Reporting and data analytics need to be greatly improved
- Lack of support for many types of loans, such as 0% interest rate and reverse
March 06, 2017
Chief fix it officer.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass as the main operating system for our mortgage platform. It's central to all activity and used by other departments who interact with a mortgage as the repository for all mortgage activities.
- Compliance - Ellie Mae invests significant resources so that users can rely on the system to be compliant.
- Ease of use - recruiting is so much easier when I tell prospects we are on Encompass.
- I'm excited about the new integration of LO Connect and Consumer Connect. Without building out our whole web presence with a fleet of programers, we can present a very robust and friendly interface to the system.
- Love that Ellie Mae has listened to users who are doing construction lending. I'm excited to start implementing the new tools.
- A set of preset dashboards commonly used for smaller to medium size business would be super helpful. It's great that it is fully customizable but an off the shelf [tool] that we could tweak would help a company our size.
March 03, 2017
Encompass-the one stop shop for mortgage lending
Score 9 out of 10
Vetted Review
Verified User
Encompass is being used by a small community bank to fully automate the mortgage lending department. We have been successful in automating, increasing productivity and growing staff. Encompass really is a product that can be tailored to any size organization and is fully customizable. Looking forward to the integration of the construction permanent product into the platform.
- Customizable
- User-friendly
- Compliance driven
- One Step Construction Product
March 03, 2017
A Product that Encompasses all
Score 10 out of 10
Vetted Review
Verified User
Encompass is very user-friendly and makes the mortgage process move along much more smoothly than any other system.
- Encompass encompasses all of the different outside vendors that you will need for the mortgage loan process and makes the loan process smooth.
- I feel their biggest advantage is that all parts of the system are connected, this way you are not moving from one page to another to try to make sure the whole file matches, everything moves smoothly from one page to another.
- I really enjoy how the pages of each screen match exactly as the docs that will print out. There's no guessing about where the information will end up or what it will look like once printed.
- I find that when drawing docs there are some fields that are missing and have to manually be entered later.
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
March 01, 2017
Encompass LOS, by far the Master of the Mortgage Game
We use Encompass in all areas and its awesome! We have added additional input forms to have QC review become so much more efficient. The training at the Experiences I have gone to has made just a difference on how we utilize all the tools provided by Encompass.
- Mortgage Reporting.
- Modification is easy to make it your own to do what you need it to do.
- Call Reports and HMDA are now a breeze.
- Batch updates
February 23, 2017
Best LOS ever!
Score 10 out of 10
Vetted Review
Verified User
Encompass is used to process all of our secondary loans. It is a great program that encompasses all aspects of the loan process.
- You can do all steps of the loan process all within the software. This saves time by reducing the re-entry of data multiple times.
- You can add your own documents as custom forms so that your loan data populates to your specific document.
- You can create business rules to make the software work for you.
- I find it cumbersome when creating new users because we cannot duplicate a user.
February 23, 2017
Trust but Verify
Score 7 out of 10
Vetted Review
Verified User
Encompass is our loan origination system at OneWest Bank. We use Encompass for both our Retail and Correspondent channels. We were able to set up different workflows for the different channels. The connectivity between Encompass and third party service providers allows us to keep everything together seamlessly, and the eFolder is a great tool for images to further assist with not only keeping everything together but also making us paperless.
- The incorporated compliance review by the Mavent helps to make sure we are producing compliance loans.
- The EllieMae Document System is an excellent tool for preparing our disclosure and closing packages, ensuring we have compliant packages but also allowing us flexibility to add our own custom documents. The esign capabilities are a wonderful tool for making sure our clients are informed and that disclosures are documented within the tracking tool in Encompass.
- EPPS - everything is hidden, the users don't know what is in there when guidelines for eligibility and pricing adjustors are programmed. This needs to be put in the hands of the clients so they can take control of their own, or pay Ellie Mae to program for them, but at least expose the details to us. The lead time quoted for a revision was 10 weeks to start after the SOW was signed, way too long and not acceptable. Plus, they could not program some of the custom fields we wanted. We had to move to Optimal Blue.
- Compliance overrides - there is a not a good mechanism for compliance overrides. When Mavent gives a fail or warning that we want to override after our compliance persona has reviewed, they can't just mark it overridden, they have to perform the task, like prepare docs. Need a better way to handle these.
February 14, 2017
Encompass360 - It's good.
Our organization assists users of Encompass by assisting in implementations, creating new workflows, automating manual processes, data insertion and extractions and training. Having 10+ years with the platform and working with hundreds of lenders, we are able to see what works well and what doesn't to form a best practice approach through multiple lenses of compliance, IT, accounting, and business.
- Customizable
- Compliant
- Easy to learn
- Support
- Technical Documentation
January 24, 2017
Is Encompass all encompassing?
Score 6 out of 10
Vetted Review
Verified User
Our entire organization uses Encompass360 Banker Edition to originate loans. From taking a loan app, to selling the loan.
- Keep up to date compliance information.
- Vendor integration. They allow a lot of services to be ordered from within Encompass.
- Working within Encompass is not intuitive. There's no real flow. Milestones can stop the user from proceeding if something isn't completed, but it's not a true workflow.
- Their support team is unresponsive and sometimes seemingly untrained.
- It's slow.
January 11, 2017
I love my Encompass!
Score 10 out of 10
Vetted Review
Verified User
Without question, the benchmark LOS. Love it! I would use whatever software my company had in place, but I am so glad that they have chosen Encompass.
- User-friendly intuitive controls.
- User configurable views to see only what you want and need.
- Frequent updates to insure proper function.
- Can't think of any at the moment.
January 11, 2017
Ellie Ellie Ellie
Encompass is the best product to keep track of all of our loans. The features Encompass offers helps us be the best lenders and gives us the latest tools to provide our clients with the clearest financial picture. The simple layout of the program makes learning how to use it very easy and has a small learning curve allowing you more time to sell.
- File contact manager
- Calendar and appointment tracker
- Milestone
- More trainings
- Easier printing
- Outlook sync
January 10, 2017
Ellie mae encompass
Score 9 out of 10
Vetted Review
Verified User
We use Encompass in both our brokering and in-house real estate lending department.
- Accurate
- Easily guides you from beginning to end
- User-friendly and compliance trackable
- Hard to manipulate for those unique loan files
- Help button is a little hard to find answers in
January 03, 2017
Encompass Admin User's Review
Score 10 out of 10
Vetted Review
Verified User
Every department uses some factor of Encompass - from data entry to start a loan, to extracting data to create dashboards, reports, and financials.
[It] needs more flexibility to achievereal-timee data in some areas.
[It] needs more flexibility to achievereal-timee data in some areas.
- Encompass is extremely customizable.
- Very supportive with any issue that arises from data entry to system issues, to representative assistance. They are always there.
- Always striving to be better.
- E-disclosure system at times is clunky for admin use.
- E-sign portal still has issues.